Our collision center will provide you with a computerized estimate or work with your own insurance estimate to restore your Mercedes-Benz and, above all, your peace of mind to a pre-accident state. From the smallest shopping cart ding to a major auto collision claim, we at Mercedes-Benz of Florence are committed to work closely with your insurance company to see that you are provided with nothing short of the highest quality repair.
It can be extremely stressful, but remember that accidents do happen. It is very important that you remain calm and, if possible, check to see if any other involved party is injured and in need of medical attention.
Call the police in order to file an accident report. This is especially important if the accident was not your fault. Filing a police report doesn’t require you to also file an insurance claim, but in the event that you need to do so, can be very helpful.
We will guide you in making the proper decision, like whether to file a claim or not, if you should go through your insurance provider, or file with the other party’s insurance company. At Mercedes-Benz of Florence, we work with all insurance providers, arrange for a rental vehicle for you, and guarantee all repairs we make.
Write down where your vehicle is being towed to. We will make arrangements to have your vehicle brought to our collision center the next day. We can then begin our assessment where we find and pass along areas of damage to your insurance adjuster.
It is illegal for an insurance company to steer or attempt to dictate where your vehicle can or must be repaired. Your vehicle is not generic and is in fact one of its kind, this is where Mercedes-Benz of Florence surpasses your average auto repair shop. Our collision center specializes in Mercedes-Benz vehicles, amongst others; equipped with the latest technologies, tools and equipment, we will confidently restore your Mercedes-Benz to factory specifications.